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The Microsoft MB-240 exam tests the candidate's knowledge of the Field Service application and its functionalities. It covers topics such as configuring and managing work orders, creating and managing service agreements, managing resources and inventory, and analyzing and reporting data. MB-240 exam also evaluates the candidate's ability to work with the Field Service application in a customer environment.

Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q13-Q18):

NEW QUESTION # 13
Drag and Drop Question
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
MB-240-c0582af7f1fd3a7c0e2fe9bd77b17505.jpg

Answer:

Explanation:
MB-240-e336eb9b99712ceb12fa78a894ba64f4.jpg
Explanation:
Resource Address: Uses the latitude and longitude associated with the corresponding record based on the resource type:
Resource type - user: Uses the latitude and longitude associated with the address defined on their Microsoft 365 user record.
Resource type - contact: Uses the latitude and longitude associated with the address defined on their Dynamics 365 contact record.
Resource type = account: Uses the latitude and longitude associated with the address defined on their Dynamics 365 account record.
https://docs.microsoft.com/en-us/learn/modules/configure-bookable-resources-urs-dynamics- field-service/3-define-bookable-resources


NEW QUESTION # 14
Drag and Drop Question
You are implementing Microsoft Dynamics 365 Field Service for a health care institution.
Your schedulers want to track all examination rooms within a doctor's office, and schedule each individual room to a patient.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
MB-240-a8ae335e01b0af3062187c509a99ea7f.jpg

Answer:

Explanation:
MB-240-bd88d55bccfdc0da03511d7c38eccfed.jpg


NEW QUESTION # 15
Drag and Drop Question
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
MB-240-5e3bfb70ef296275d6eb7e01260c42fe.jpg

Answer:

Explanation:
MB-240-cbdba9767497a9c99bae3a332c2c5cca.jpg
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/process-return


NEW QUESTION # 16
You are a Dynamics 365 for Field Service Administrator.
You have a requirement to make a custom attribute "Contract Status" required and to not allow invalid data to be entered in the attribute.
What are three ways that you can make an attribute required on a form within the Dynamics 365 for Field Service Mobile App and ensure invalid data cannot be entered? Each correct answer presents a complete solution.

  • A. Create an Option Set with all possible options for the attribute.
  • B. Create an OnSave rule to check any field's data, but without highlighting the field when the condition is not met.
  • C. Create an OnChange rule, and set a simple validation for a field to check whether the field contains data.
  • D. Create an OnChange rule to highlight a field when it does not contain correct field data.
  • E. Create an OnSave rule, and display a message to the user if the specific field does not meet the required conditions.

Answer: A,B,E

Explanation:
Section: Manage field service mobility


NEW QUESTION # 17
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.
Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter every time you book a work order for Adventure Works.
Does this meet the goal?

  • A. Yes
  • B. No

Answer: B


NEW QUESTION # 18
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